The people shown in this visual are AI-generated. The MAS equipment is shown in a 3D rendering and was not generated by AI.
MAS Services & Aftersales Support
Define the service response, maintenance strategy, spare-parts plan, remote-access rules and lifecycle objectives before production starts (not only after a breakdown).
MAS service experts support customers from final acceptance and the start of productive manufacturing through the entire lifespan of MAS equipment and beyond, optimising lifecycle costs, performance capacity and productivity.
Lifecycle support can cover commissioning, optimisation, maintenance, repairs, spares, remote diagnostics and adaptation to new production needs. Availability, response time and scope depend on the agreed service model and location.
Technical Support After The Sale
On a technical level, MAS service experts and multi-level tech support provide top-level assistance, fully documented by the professional MAS ticket system:
Equipment optimisation support
Adjustment to new production requirements
Maintenance concepts tailored to the equipment
Spare-part strategies developed with key account managers
Multi-level technical support
Professional MAS ticket-system documentation
Assembly, Commissioning And Supervision
Well-trained service and initiation technicians with many years of plastics-technology and extrusion experience are available globally for assembly and service support.
Assembly & Commissioning
Assembly and commissioning of MAS equipment by trained specialists is fully included.
MAS Supervision
For customers who want their own personnel to install the equipment, MAS Supervision provides specialist supervision.
Planned Maintenance & Repairs
Recurring maintenance and planned repairs can be scheduled and executed during planned standstills.
Ad Hoc Support
Ad hoc support can be requested at any time via the MAS service team.
Contact MAS Service And Aftersales
Provide equipment serials, location, symptoms or maintenance objective, production impact and required timing. MAS can identify the correct support route and any information needed first.
MAS service experts support customers from final acceptance and from the start of productive manufacturing through the entire lifespan of MAS equipment and beyond.
The experienced MAS service manager is the point of contact for complex questions regarding equipment optimisation or adjustment of the system to new production requirements.
Yes. Maintenance concepts and spare-part strategies tailored to the equipment are developed together with the customer and MAS key account managers.
Yes. Assembly and commissioning of MAS equipment by trained specialists is fully included, and MAS Supervision is available for customers who prefer to install with their own personnel.
The service hotline is available Monday to Friday from 07:00 to 19:00 CET and Saturday from 08:00 to 15:00 CET, by phone on +43 699 100 433 39 or by email at service@mas-austria.com.
Yes. Ad hoc support can be requested at any time via the MAS service team, alongside planned maintenance and repairs during scheduled standstills.
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